The problem
Your team has questions. The answers exist — they're just hard to find.
Every company has policies, procedures, and training materials. The problem is that employees can't find what they need — and managers spend hours repeating the same answers.
Managers answering the same questions every week
"What's our PTO policy?" "How do I request time off?" "Where's the employee handbook?"
Employees unsure about company policies
Important information buried in documents, handbooks, and training materials that nobody reads twice.
Knowledge scattered across tools
Policies in one place, FAQs in another, training materials somewhere else. No single source of truth.
Inconsistent answers across locations
Different managers giving different answers to the same policy question. No standardization.
How it works
Three steps to a smarter support experience
No configuration. No prompt engineering. Just publish your content and the assistant handles the rest.
You build your content
Add your company FAQs, training courses, and text library resources inside Fork. The AI assistant automatically indexes everything you publish.
Smart retrieval — not guessing
When someone asks a question, the assistant searches your company-specific content first. It prioritizes your FAQs, library, and courses — and falls back to product documentation only when needed.
Instant, accurate answers
Employees and managers get step-by-step guidance, policy-specific answers, and role-aware responses — in seconds. If the AI can't answer, it escalates to your support team or manager.
Features
Built for accuracy, not novelty
Every design decision behind the AI assistant is about delivering correct, company-specific answers — not impressing with generic AI tricks.
Company-aware AI
Answers are sourced from your published content — FAQs, library, courses, and documentation. Not generic internet answers.
Role-based intelligence
The assistant adapts responses based on the user's role. Owners get billing guidance. Managers get team management help. Employees get self-service instructions.
Plan-aware responses
If a user asks about a feature restricted to a higher plan, the assistant clearly explains which plan is required — no confusion.
Real-time knowledge sync
Publish a new FAQ or update a training course — the assistant picks it up on the next conversation. No manual retraining.
Secure company isolation
Each company's content is strictly isolated. Your data is never shared across organizations or used to train other models.
Escalation to human support
When the AI can't find the answer, it offers to escalate — either to your support team or directly to the employee's manager via email.
Content sources
Your assistant doesn't guess — it answers from your approved content
Company FAQs
Published FAQ collections with question-answer pairs. The assistant prioritizes these for policy questions.
Training courses
Course modules with sections, steps, and descriptions. Great for procedure and process questions.
Text library
Company-published documents and text resources — handbooks, policies, guides, and more.
Product documentation
Built-in Fork platform knowledge for app navigation, feature usage, and permissions.
Use cases
Built for both sides of the org chart
Embedded where your team already works
Web dashboard
Inside your Fork dashboard
Mobile app
iOS & Android
Company-isolated
Never shared across orgs
Retrieval-based
Not generic generation